Website Pearson VUE
Pearson VUE is hiring for the position of Quality and Training Coordinator in India. The role involves training development, performance feedback, quality monitoring, and documentation management for call center operations. Candidates with customer service experience and training skills are preferred.
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About Pearson VUE
Pearson VUE is the global leader in computer-based testing and a business of Pearson, a world-leading learning company listed on the London and New York stock exchanges. It operates in more than 180 countries providing secure test administration for IT, academic, government, and professional certification programs.
Pearson VUE Quality and Training Coordinator 2025 Overview
| Organization Name | Pearson VUE |
|---|---|
| Post Name | Quality and Training Coordinator |
| Workplace Type | Hybrid |
| Job Category | Customer Success |
| Schedule | Full Time |
| Qualification | Minimum High School Diploma or Equivalent; Bachelor’s Degree preferred |
| Experience | 3+ years customer service preferred; training/coaching experience |
| Job Location | India (Hybrid) |
| Req ID | 20410 |
| Mode of Application | Online |
| Official Website | pearsonvue.com |
Pearson VUE Quality and Training Coordinator 2025 Job Responsibilities
- Assist in development and delivery of training materials and sessions for call center staff.
- Provide coaching and performance feedback to employees.
- Monitor calls, chats, emails, and OnVUE sessions for quality assurance.
- Maintain documentation such as client guides, teams pages, and process documents.
- Work with supervisors and HR to enhance operational efficiency and service quality.
Eligibility Criteria for Pearson VUE Quality and Training Coordinator 2025
- Minimum High School Diploma or Equivalent; Bachelor’s Degree preferred or equivalent experience.
- Experience in training, teaching, or coaching is an advantage.
- At least 3 years of customer service experience preferred.
Skills and Abilities Required
- Excellent oral and written communication skills.
- Familiarity with various training tools and learning styles.
- Proficiency in Microsoft Office Suite (Access, Excel, Word).
- Effective problem-solving, conflict management, and coaching skills.
- Strong organizational and time management abilities.
- Ability to adapt quickly to change and work professionally.
- Attention to detail and goal-oriented mindset.
Preferred Knowledge and Certifications
- Knowledge of Pearson VUE Regulatory and Professional clients.
- Working knowledge of Registration Manager, VSS, and Service Direct systems.
How to Apply for Pearson VUE Quality and Training Coordinator 2025?
Interested candidates can apply online through the official Pearson VUE careers page: https://www.pearsonvue.com/careers
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To apply for this job please visit pearson.jobs.