Website Amazon
The role of a Virtual Customer Service Associate at Amazon offers a seasonal, fixed-term opportunity to work remotely from Maharashtra, India. Amazon values customer-centric service and encourages associates to solve problems with their unique personality rather than scripts.
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About Amazon Customer Service Associate Role
As a Customer Service Associate, you will be the first point of contact for customers through phone, chat, or email, helping with order queries, payments, website guidance, and more. The role demands flexibility in shift timings, including overnight, day, and late shifts, with a minimum of 40 hours per week.
Amazon Customer Service Associate Recruitment 2025 Overview
| Organization Name | Amazon |
| Post Name | Remote Customer Service Associate |
| Job Type | Seasonal, Fixed-term |
| Location | Work from Home – Maharashtra, India |
| Work Hours | Variable shifts between 6 AM to 11 PM, minimum 40 hours/week |
| Mode of Application | Online |
Amazon Customer Service Associate Job Responsibilities
- Answer customer queries via phone, chat, and email.
- Provide solutions related to orders, payments, and website navigation.
- Use provided tools to research and resolve customer issues.
- Maintain a friendly and customer-focused approach.
Amazon Customer Service Associate Job Qualifications
- Minimum age: 18 years.
- Right to work in India.
- Fluent communication skills in English (written and oral).
- Computer literacy and experience working with a computer.
- Availability for variable shifts including weekends and national holidays.
- Quiet, distraction-free workspace with desk and chair.
- Technical requirement: Broadband with minimum 100MB download and 10MB upload speed via wired Ethernet connection.
Amazon Customer Service Associate Strengths
- Hard-working, articulate, and detail-oriented.
- Friendly and customer-focused mindset.
- Ability to learn quickly and adapt to change.
- Comfortable multitasking in a high-energy environment.
Benefits of Joining Amazon Customer Service
- Comprehensive training with provided equipment.
- Medical insurance and pension plan.
- Internet allowance.
- Retail discounts via Amazon Extras program.
- Continuous learning and skill development opportunities.
Amazon Customer Service Associate Hiring Process
- Submit online application (approx. 3 hours to complete including assessments).
- Complete work assessment and online pre-hire orientation.
- If selected, receive further communication about joining.
Official Notification Click Here
To apply for this job please visit jobs.amazon.in.