American Express Customer Service Associate Recruitment 2025 | Gurugram

American Express is hiring Customer Service Associates in Gurugram, Haryana for a hybrid work location. This role involves providing superior customer support, resolving queries efficiently, and ensuring the world’s best customer experience.

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About Organization

American Express is a leading global financial services company with a 175-year history of innovation and commitment to customers, employees, and communities. The organization supports employee growth and leadership development while emphasizing excellence in customer service.

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Amex CSA Recruitment 2025

The company seeks Customer Service Associates for its Dispute and Fraud Gate (DGT) team in Global Services Group (GSG). Candidates will work in a 24/7 environment including shifts and weekends to provide outstanding service to card members.

Amex CSA Recruitment 2025 Overview

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Amex CSA Recruitment 2025 Eligibility Criteria

Amex CSA Recruitment 2025 Key Responsibilities

• Resolve Card Members’ queries efficiently and provide superior customer experience.
• Take quick decisions and provide accurate responses to customer inquiries.
• Handle disputes, fraud-related cases, and provide first-call resolution (FCR).
• Maintain quality and compliance standards at all times.
• Document necessary account information and recommend workflow improvements.
• Work in a 24/7 environment including shifts and weekends as required.

Amex CSA Recruitment 2025 Salary

Salary is competitive and based on industry standards; details provided during the selection process.

Amex CSA Recruitment 2025 Application Process

1. Visit the official American Express career portal: americanexpress.com/careers
2. Create an account or log in to the portal.
3. Search for Customer Service Associate – Gurugram position.
4. Complete the application form with correct details and submit.
5. Shortlisted candidates will be contacted for further assessment/interview.

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