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HP Recruitment 2019 | Technical Support Engineer| B.E , B.Tech | Any Branch

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HP Recruitment 2019

Job ID : 1034348

Date Posted : 2/19/2019

Primary Location : Bangalore, Karnataka

Job Category : Services

Schedule : Full time

Shift : No shift premium (India)

Responsibilities:

  • Troubleshooting & resolving complex technical issues in customer environment
  • Share best practices to reduce problem occurrences
  • Present action plan to customer and take consent. Also ensure there is no adverse impact of the action plan on the network.
  • Replicate customer environment in Lab
  • Escalate the issue in timely manner
  • Keep customer informed and set realistic expectations on issue resolution.
  • Contribute towards Knowledge Management
  • TAC should ensure he/she stays abreast with all the NPIs and changes/updates to the product.

Education and Experience:

Bachelor’s degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent.

0-2 Years’ experience

Knowledge and Skills:

  • Network technologies including Routing, Switching, Wireless, Security and Network management
  • Good knowledge on switching (OSI Layer2, Sub-netting, VLAN, STP etc.) and routing (Layer3, IP, Static and Dynamic routing etc.) technology.
  • Working knowledge and understanding of access and core layer switch
  • Basics of WLAN technology (802.11 Standards, Controller and APs)
  • ACSA certification will be added advantage

Hewlett Packard Enterprise Values:

Partnership first: We believe in the power of collaboration – building long term relationships with our customers, our partners and each other

Bias for action: We never sit still – we take advantage of every opportunity

Innovators at heart: We are driven to innovate – creating both practical and breakthrough advancements

What do we offer?

Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at www.hpe.com/careers

Important Link:

Notification & ApplyClick Here
hp job india

HP Recruitment 2019

Careerbywell

HCL Recruitment 2019| Customer Service Representative|12 vacancies|B Tech, BA, BBA, BCom, BSc|Last Date : 30 Jun 2019

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There are many exciting career opportunities with HCL.

HCL Recruitment 2019: HCL India announces job vacancies for Customer Service Representative post, with work location in Noida.Under HCL Noida Customer Service Representative 2019 Job Notification, candidates completed Graduation, and have required skills can apply

Customer Service Representative

Location :Noida

Experience : Fresher

Job Description:

To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard (1.) Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process (2.) Improving skill level throughSelf development / nominating training programs
Skill reverification Tests (3.) Meet the defined Quality Scores. Innovation & Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (5.) To consistently meet or exceed CSAT parameters as defined for the process.

Job Family

Delivery Voice

Job Description (Posting).

To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard (1.) Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process (2.) Improving skill level throughSelf development / nominating training programs
Skill reverification Tests (3.) Meet the defined Quality Scores. Innovation & Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (5.) To consistently meet or exceed CSAT parameters as defined for the process.

Qualification

B Tech, BA, BBA, BCom, BSc

No. of Positions

12

Skill (Primary)

Domain Competencies (BSERV )-Customer Relationship Management-Business Communication Management

Job Expires

30-Jun-2019

Important Link:

NotificationClick Here  
Apply   Click Here  
There are many exciting career opportunities with HCL.

HCL Recruitment 2019

Careerbywell