HCL Recruitment 2019| Customer Service Representative|12 vacancies|B Tech, BA, BBA, BCom, BSc|Last Date : 30 Jun 2019

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HCL Recruitment 2019: HCL India announces job vacancies for Customer Service Representative post, with work location in Noida.Under HCL Noida Customer Service Representative 2019 Job Notification, candidates completed Graduation, and have required skills can apply

Customer Service Representative

Location :Noida

Experience : Fresher

Job Description:

To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard (1.) Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process (2.) Improving skill level throughSelf development / nominating training programs
Skill reverification Tests (3.) Meet the defined Quality Scores. Innovation & Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (5.) To consistently meet or exceed CSAT parameters as defined for the process.

Job Family

Delivery Voice

Job Description (Posting).

To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard (1.) Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process (2.) Improving skill level throughSelf development / nominating training programs
Skill reverification Tests (3.) Meet the defined Quality Scores. Innovation & Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (5.) To consistently meet or exceed CSAT parameters as defined for the process.

Qualification

B Tech, BA, BBA, BCom, BSc

No. of Positions

12

Skill (Primary)

Domain Competencies (BSERV )-Customer Relationship Management-Business Communication Management

Job Expires

30-Jun-2019

Important Link:

NotificationClick Here  
Apply   Click Here  
There are many exciting career opportunities with HCL.

HCL Recruitment 2019

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