Website Amazon
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Amazon has announced a job opportunity for a Technical CS Specialist. With this recruiting, you might make about approximately Rs. 33,000/- per month. Excellent opportunity for people looking for private job opportunities More details are given below.
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About Amazon
Amazon.com is an American multinational technology company focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. It has been often referred to as “one of the most influential economic and cultural forces in the world”, and is often regarded as one of the world’s most valuable brands. It is considered to be one of the Big Five American technology companies, alongside Alphabet (parent company of Google), Apple, Meta, and Microsoft.
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Amazon Recruitment 2023 Overview
| Job Role | Technical CS Specialist |
| Salary | Approx ₹ 33,000/- PM |
| Qualification | B.E/B.Tech |
| Job Type | Private job |
| Location | India |
Amazon Key job responsibilities
- Show excellent communication skills, critical when sharing correspondence with customers
- Provide mentorship to global peers
- Can distill customer technical needs into clear, concise written documentation (e.g., case, email, etc.) and/or present these findings to an internal engineering team
- Take action on abusive/non-responsive customers (applying throttles when applicable)
- Act as the Voice of the Customer by reporting and acting on observed areas for improvement while actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
- Manage their queues effectively by working and moving cases/tickets to relevant departments and providing required follow-up
- Provide feedback on policies, procedures, and tools that need improvement, developing detailed knowledge about AWS-specific services and then using that knowledge to identify policies or training gaps
- Act as a subject matter expert (SME) and take high-judgment decisions where there may be ambiguity or no established SOPs
- Own AWS customer issues
- Work with AWS service teams, account managers, and customers to ensure a consistent and high-quality level of support
- Identify day-to-day operational issues and suggest tactical solutions to assist AWS customers and departments
- Be able to work independently, while knowing how/when to handle or escalate critical customer issues
- Raise the bar on performance metrics such as quality, productivity, utilization and attendance
- Work all reported case types such as Email deliverability and Spam Email and handle related enforcement issues, actions, and appeals
- Facilitates escalations to other T&S stakeholders and escalates cases judiciously to managers, service, security teams or any other part involved, while continuing to monitor those escalations to resolution
- Able to dive into technical details and drive constructive discussions
- Show ability to work both Tier 1 and Tier 2 queues, offering assistance to peers or requesting support through the appropriate channels
- Show critical thinking and ability to carry out in-depth investigations to make accurate decisions, monitor trends, spike customer contacts, and identify bad actors and abusive behavior.
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Amazon Basic Qualification
- Excellent written and verbal communication skills with the ability to summarize technical customer issues or present findings in a team environment
- Ability to quickly learn new technologies and processes
- Ability to recognize patterns and trends
- Solid knowledge of security concepts (vulnerabilities, firewalls, common security issues)
- Knowledge of email servers/services and best practices
- Strong multitasking skills, prioritization, time management, flexibility
- Proficiency in MS Office, with an emphasis on Excel
- Able to work a flexible work schedule that includes working early or late shifts, weekends, public holidays
- Bachelor’s degree in a Computer Science related field or related experience
- General knowledge of technology domain areas (e.g., compute, hardware, data storage, network, software, security, systems, etc.)
- Fluency with Web Technologies, Internet, operating systems, email servers
- Understanding of Cloud Computing and AWS services
- Strong technical support ability and aptitude regarding computing environment and end-user applications, Abuse/Security practices (Spam, Phishing, etc)
- Exceptionally strong customer handling, conflict resolution, and problem-solving skills
- Experience taking ownership and driving resolution on escalated customer issues
Amazon Preferred Qualification
- Network+ Certification or equivalent demonstrable knowledge
- Security+ Certification or equivalent demonstrable knowledge
- Experience with Amazon Web Services products and features
- Proven success in a fast-paced support environment
- Demonstrated success in resolving complex technical escalations, root causes,s, and post-mortem analysis
- Experience in Kaizen/Lean projects
To apply for this job please visit www.amazon.jobs.