Website American Express
American Express is hiring Customer Service Associates in Gurugram, Haryana for a hybrid work location. This role involves providing superior customer support, resolving queries efficiently, and ensuring the world’s best customer experience.
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About Organization
American Express is a leading global financial services company with a 175-year history of innovation and commitment to customers, employees, and communities. The organization supports employee growth and leadership development while emphasizing excellence in customer service.
Amex CSA Recruitment 2025
The company seeks Customer Service Associates for its Dispute and Fraud Gate (DGT) team in Global Services Group (GSG). Candidates will work in a 24/7 environment including shifts and weekends to provide outstanding service to card members.
Amex CSA Recruitment 2025 Overview
| Organization Name | American Express |
|---|---|
| Post Name | Customer Service Associate |
| Education Qualification | Minimum 10+2; preferably Graduate in any stream |
| Experience | Minimum 1 year in International Voice Process |
| Job Location | Gurugram, Haryana, India |
| Work Mode | Hybrid (On-site & Remote) |
| Selection Process | Interview/Assessment by American Express |
| Category | Private Jobs |
| Official Website | americanexpress.com |
Amex CSA Recruitment 2025 Eligibility Criteria
| Criteria | Details |
|---|---|
| Educational Qualification | Minimum 10+2; Graduate preferred |
| Experience | 1+ year in International Voice Process |
| Skills | Excellent communication skills, customer handling, problem-solving |
| Age Limit | No specific age mentioned |
Amex CSA Recruitment 2025 Key Responsibilities
- Resolve Card Members’ queries efficiently and provide superior customer experience.
- Take quick decisions and provide accurate responses to customer inquiries.
- Handle disputes, fraud-related cases, and provide first-call resolution (FCR).
- Maintain quality and compliance standards at all times.
- Document necessary account information and recommend workflow improvements.
- Work in a 24/7 environment including shifts and weekends as required.
Amex CSA Recruitment 2025 Salary
Salary is competitive and based on industry standards; details provided during the selection process.
Amex CSA Recruitment 2025 Application Process
- Visit the official American Express career portal: americanexpress.com/careers
- Create an account or log in to the portal.
- Search for Customer Service Associate – Gurugram position.
- Complete the application form with correct details and submit.
- Shortlisted candidates will be contacted for further assessment/interview.
Official NotificationClick Here
To apply for this job please visit aexp.eightfold.ai.