American Express Customer Service Associate Recruitment 2025 | Gurugram

American Express is hiring Customer Service Associates in Gurugram, Haryana for a hybrid work location. This role involves providing superior customer support, resolving queries efficiently, and ensuring the world’s best customer experience.

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About Organization

American Express is a leading global financial services company with a 175-year history of innovation and commitment to customers, employees, and communities. The organization supports employee growth and leadership development while emphasizing excellence in customer service.

Amex CSA Recruitment 2025

The company seeks Customer Service Associates for its Dispute and Fraud Gate (DGT) team in Global Services Group (GSG). Candidates will work in a 24/7 environment including shifts and weekends to provide outstanding service to card members.

Amex CSA Recruitment 2025 Overview

Organization Name	American Express
Post Name	Customer Service Associate
Education Qualification	Minimum 10+2; preferably Graduate in any stream
Experience	Minimum 1 year in International Voice Process
Job Location	Gurugram, Haryana, India
Work Mode	Hybrid (On-site & Remote)
Selection Process	Interview/Assessment by American Express
Category	Private Jobs
Official Website	americanexpress.com

Amex CSA Recruitment 2025 Eligibility Criteria

Criteria	Details
Educational Qualification	Minimum 10+2; Graduate preferred
Experience	1+ year in International Voice Process
Skills	Excellent communication skills, customer handling, problem-solving
Age Limit	No specific age mentioned

Amex CSA Recruitment 2025 Key Responsibilities

• Resolve Card Members’ queries efficiently and provide superior customer experience.
• Take quick decisions and provide accurate responses to customer inquiries.
• Handle disputes, fraud-related cases, and provide first-call resolution (FCR).
• Maintain quality and compliance standards at all times.
• Document necessary account information and recommend workflow improvements.
• Work in a 24/7 environment including shifts and weekends as required.

Amex CSA Recruitment 2025 Salary

Salary is competitive and based on industry standards; details provided during the selection process.

Amex CSA Recruitment 2025 Application Process

1. Visit the official American Express career portal: americanexpress.com/careers
2. Create an account or log in to the portal.
3. Search for Customer Service Associate – Gurugram position.
4. Complete the application form with correct details and submit.
5. Shortlisted candidates will be contacted for further assessment/interview.

Official NotificationClick Here