Cactus Communications Customer Service Associate Recruitment 2025

Cactus Communications (Editage) is hiring Customer Service Associates on a 6-month contract basis. The role is remote-first with a day shift and involves responding to customer queries, providing solutions, and ensuring high customer satisfaction.

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About Cactus Communications

Cactus Communications is a science communication and technology company specializing in AI products and solutions that improve how research is funded, published, communicated, and discovered. The organization follows an “accelerate from anywhere” culture, promoting flexibility and high performance.

Cactus Communications Customer Service Associate Recruitment 2025 Overview

Organization Name	Cactus Communications (Editage)
Post Name	Customer Service Associate
No. of Posts	Not Specified
Job Location	Remote (Mumbai office visits may be required)
Employment Type	Contract (6 months)
Work Shift	Day Shift (9 hours, 5 days a week, may include weekends)
Mode of Application	Online

Cactus Communications Customer Service Associate Recruitment 2025 Responsibilities

• Respond to inbound customer requests via email and CRM promptly.
• Take ownership of customer experience, influencing decisions to buy, renew, or expand services.
• Provide timely resolution to support tickets, ensuring high customer satisfaction.
• Anticipate customer needs, troubleshoot complaints, and handle account inquiries.
• Collaborate with internal teams and escalate complex issues appropriately.

Qualifications and Prerequisites

• Excellent written and spoken communication skills in English; other languages are a plus.
• 0-2 years work experience; prior Customer Service experience preferred.
• Service-oriented mindset with strong interpersonal, problem-solving, and collaboration skills.
• Ability to work with global teams and across time zones.

Cactus Communications Customer Service Associate Application Process

1. Check that you meet all role requirements and have legal authorization to work in India.
2. Submit your application online through the Cactus Communications careers portal.
3. Go through the initial screening by a recruiter.
4. Complete a technical assessment (if applicable).
5. Attend 2-3 rounds of interviews.
6. Final selection and joining instructions will be provided.

Equal Opportunity

Cactus Communications provides equal employment opportunities to all and prohibits discrimination based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.

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