Cactus Work From Home For Associate Customer Service Manager, work from home job for freshers

There is a work-from-home job position available at Cactus for the position of Associate Customer Service Manager. For those who wish to start, a side income of around ₹ 50,000 per month is provided. Read the entire article for more information. The application form is now available for submission.

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About Cactus

The CACTUS culture is unique and has come to be its defining feature. Our founders wanted to create a company that attracts customers and talent for life. This has been possible with the open, inclusive, and customer-obsessed culture we have built. CACTUS is a meeting place of diverse thoughts, cultures, and identities, and diversity is a key thread of our cultural tapestry.

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Cactus Recruitment Overview

Cactus Recruitment Responsibilities

• Collaborating with other departments to ensure that the customer’s need is met within the deadline committed to the customers.
• Timely following up with the leads across markets to ensure maximum conversions.
• Identifying the market trends, customer trends, and buying patterns of the customers and sharing them with the Managers on a timely basis.
• Provide excellent after-sales support by ensuring that customers’ queries are responded to in a timely manner.
• Keep a tight tab on all the channels through which the customers approach us i.e. Emails, Website forms, etc., and ensure that all the leads coming from these channels are converted.
• Understanding the customer’s need by studying the customer’s history, and buying patterns in the past and then recommending a suitable solution to ensure that the customer closes the sale with Editage.
• Ensure that all the customers who approach us are responded to within 1 business hour through the channels of calls, emails, or system-based quotations.

Qualifications

• Have excellent written and spoken communication skills. English is mandatory, other languages are welcome!
• 0-1 year of experience – Freshers are encouraged to apply.
• Have a service-oriented and customer-first mindset. You enjoy helping and using your communication, persuasion, and people skills to achieve operational & team results.
• Have a collaborative working spirit and can work seamlessly across teams and functions to resolve sticky situations.
• Have excellent interpersonal and intercultural skills and can work with global teams.
• Like working under pressure, being flexible, and can maintain a positive attitude even when the going gets tough.
• Are resourceful, can think on your feet, and make quick decisions.
• Can work independently to interpret data, identify trends, and formulate solutions to routing scenarios.
• Goal and results-oriented with a keen sense of urgency and ownership