Cognizant Recruitment For Process Executive, BE/Btech Eligible

Cognizant has announced recruitment in 2023 for the position of Process Executive. Big opportunity for those who have the required qualifications and have interested in this post apply link is provided below.

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About Cognizant Recruitment

Cognizant of India published the latest advertisement for the position of Process Executive. The article consolidates the complete information regarding Cognizant Recruitment 2023 such as Roles Responsibilities, requirements, Skills, etc

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About Cognizant

Cognizant is an American multinational information technology services and consulting company. It is headquartered in Teaneck, New Jersey, U.S. Cognizant is part of the NASDAQ-100 and trades under CTSH. It was founded as an in-house technology unit of Dun & Bradstreet in 1994 and started serving external clients in 1996. After a series of corporate re-organizations, there was an initial public offering in 1998.

Cognizant had a period of fast growth during the 2000s and became a Fortune 500 company in 2011; as of 2021, it is ranked 185.

Cognizant Recruitment 2023 Overview

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Cognizant Recruitment 2023 Details

Qualification

• BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo

Customer Relationship Management

• Provide information, educate customers to update trackers, update required applications & tools, and keep SMEs and TL informed of new issues.

Process Improvements and Adherence:

• Meet process SLAs / metrics – productivity and quality targets within the established timelines.
• Ensure process guidelines are followed and met as documented.
• Stay updated with the process knowledge/changes refer to knowledge updates/ repositories to effectively process transactions.
• Adhere to security practices set by the organization.

Project Control, Management, and Review / Program delivery:

• Receive tickets/work on issues related to respective processes.
• Raise/update the CRM tool under required categories for issues identified or escalate to the SME / TL.

For Voice processes Only::

• Effectively communicate information on products/services and/or troubleshoot issues within the specified time frames agreed upon with the client, in a manner that is understandable by the end user/ customer & educates the customer.
• Connect with the customer & provide the highest level of customer satisfaction.
• Update trackers, Create, categorize, and prioritize tickets and update required applications & tools and keep SME and TL informed of new issues.
• Probe effectively & efficiently to understand customers’ issues and report incidents and resolve all issues received on the phone.
• Process Executives are expected to call back on time.

Stakeholder/Business Management:

• They serve all client business divisions with the client-side interactive components using JavaScript / JQuery, Ad development through various mobile Ad producer tools, creating expanded ads with page redirects with customize animation and image galleries, etc….
• Design/Develop Creative artifacts for Ads as per client-supplied brief and within brand and design guidelines.

People / Team:

• Contribute to and participate proactively in knowledge-sharing sessions.
• Participate and contribute to organizational activities.

Must-Have Skills

• Speaking English
• Customer Service
• Employee Status: Full-Time Employee