Goldcast Frontline Support Specialist Recruitment 2025

Goldcast is hiring Frontline Customer Support Specialists to provide exceptional service to its customers. The role involves addressing inquiries, troubleshooting issues, monitoring live events, and ensuring customer satisfaction. This is a remote opportunity for candidates across India.

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About Goldcast

Goldcast is a technology-driven company providing a platform for virtual and hybrid events. They focus on delivering seamless event experiences and exceptional customer support for clients globally.

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Goldcast Frontline Support Specialist Recruitment 2025 Overview

Goldcast Frontline Support Specialist Recruitment 2025 Eligibility Criteria

• 1+ year of customer support experience, preferably in a technical or SaaS environment.
• Strong written and verbal communication skills, with ability to explain technical concepts clearly.
• Proficiency in basic troubleshooting and technology usage.
• Availability to work night shifts in IST.
• Proven track record in customer service, problem-solving, and collaborating with cross-functional teams.

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Goldcast Frontline Support Specialist Recruitment 2025 Job Responsibilities

• Provide prompt support to customers via email, live chat, and other channels.
• Monitor live events, especially high-risk events, and resolve issues quickly.
• Collaborate with Technical Support, Engineering, and Customer Success teams.
• Conduct event checks and ensure proper setup for client events.
• Stay updated with product knowledge and new releases.

Goldcast Frontline Support Specialist Recruitment 2025 Promotion Criteria

• Minimum 1 year experience in the current role.
• Consistent performance and high customer satisfaction metrics.
• Leadership qualities and ability to mentor or coach team members.
• Adaptability, conflict resolution, and continuous learning for career growth.
• Ability to take on additional responsibilities and contribute to process improvements.

Goldcast Frontline Support Specialist Recruitment 2025 Application Process

1. Visit the official website: goldcast.io
2. Navigate to Careers / Open Roles section.
3. Select the Frontline Support Specialist position and click Apply.
4. Fill in your personal details, upload your resume (PDF, max 5 MB), and submit the application.
5. Ensure all required information is accurate and complete before submission.

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