Teleperformance Manager – Process Excellence (Fully Remote)

Teleperformance has published an opening for Manager – Process Excellence (REQ-2025-21381). This is a full-time, fully remote role (base TPIN GGN DLF 10B) with applications open until December 25, 2025. Apply via Teleperformance Careers (search by requisition ID).

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About Teleperformance

Teleperformance is a global leader in digital business services and customer experience management, operating in nearly 100 countries with a workforce of ~490,000. The company delivers omnichannel support, digital solutions and process excellence for global clients.

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Role Summary

The Manager – Process Excellence will design, analyse and improve business processes (non-manufacturing) to improve quality, reduce cost, increase efficiency and raise customer satisfaction. The role combines process mapping, gap analysis, documentation, implementation of quality assurance/compliance processes and change management. Candidates will typically be Six Sigma/Lean/Kaizen practitioners or have equivalent process improvement experience.

Overview

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Key Responsibilities

• Map relationships between IT/operations platform components and stakeholders to identify integration points and dependencies.
• Identify, analyse and improve business (back-end) processes to increase quality, reduce cost and improve productivity.
• Develop process documentation: business requirements, functional specifications, process maps and gap analyses.
• Plan and implement quality assurance, compliance and control processes.
• Support development of training and change-management materials for new processes and procedures.
• Apply process improvement methodologies (Six Sigma / Lean / Kaizen) in non-manufacturing environments.
• Lead, coach and mentor a team of specialists; manage short-to-medium term activities and ensure alignment with departmental strategy.
• Drive measurable improvements and be the decision maker/technical authority in the area of expertise.

Eligibility / Desired Profile

• Proven experience in process improvement, process design or quality assurance within BPO / CX / shared services or large operations.
• Hands-on knowledge of process mapping, root-cause analysis, gap analysis and documentation best practices.
• Practical experience with Six Sigma, Lean, Kaizen or equivalent continuous-improvement methodologies.
• Strong stakeholder management and change management experience; ability to influence and implement across functions.
• Experience leading teams of specialists and driving cross-functional programs.
• Excellent communication, analytical, and problem-solving skills.

Selection Process

Typical Teleperformance selection steps (may vary by hiring team):

1. Online application & CV screening (via Teleperformance Careers).
2. Initial recruiter / HR screening call.
3. Technical interview(s) / case discussion focusing on process improvement and examples of past projects.
4. Final interview with hiring manager / leadership.
5. Offer and onboarding (standard background checks as applicable).

How to Apply

1. Visit Teleperformance Careers: https://www.tp.com/en-us/careers
2. Use the search box or filters and enter the Requisition ID REQ-2025-21381 or job title “Manager – Process Excellence”.
3. Open the job posting, read the full description and click Apply.
4. Complete the online application form and upload your CV/resume.
5. Keep the application confirmation and track communications from Teleperformance recruiters.

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